Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at jetspizza-meal.digital, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect for applicable United States privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

1. About Us

Jet's Pizza operates as a food service business offering pizza and related food products through our website and digital ordering platform. Our contact details for all privacy-related matters are as follows:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you place an order, create an account, sign up for promotions, or contact us, we may collect the following personal identification information:

• Full name — used to identify you as a customer and personalize your experience
• Email address — used for order confirmations, account management, and marketing communications
• Phone number — used for delivery coordination and customer service communications
• Billing and delivery address — used to process and fulfill your food orders
• Payment information — such as credit card numbers, debit card details, or digital payment data (note: full payment card data is processed by our PCI-DSS compliant third-party payment processors; we do not store full card numbers on our servers)
• Date of birth — where required for age verification purposes
• Account username and password — for registered users managing their accounts on our platform

2.2 Order and Transaction Data

We collect information about the transactions you conduct through our platform, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Order values and payment methods used
• Delivery preferences (delivery vs. carryout)
• Promotional codes or discount vouchers applied
• Timestamps and delivery confirmation data

2.3 Usage and Browsing Data

When you visit our website, we automatically collect certain information about your device and how you interact with our platform:

• IP address — to determine approximate geographic location and for security purposes
• Browser type and version
• Operating system
• Referring URLs — the website you visited before coming to ours
• Pages visited — which pages you view and in what sequence
• Time and duration of visits
• Links clicked within our website
• Search queries conducted on our platform
• Shopping cart activity and checkout behavior

2.4 Device Information

We collect information about the device you use to access our services, including:

• Device type (desktop, mobile, tablet)
• Device identifiers and mobile advertising IDs
• Screen resolution and display settings
• Network connection type
• Time zone settings
• Language preferences

2.5 Location Data

With your permission, we may collect precise geolocation data from your mobile device or browser to provide accurate delivery services, suggest nearby locations, and improve our delivery routing. You may disable location tracking through your device settings at any time, though this may limit certain features of our service.

2.6 Communications Data

If you contact our customer support, submit feedback, write reviews, or communicate with us through any channel, we collect and retain records of those communications, including emails, chat logs, and any attachments or images you share with us.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this policy for detailed information about our use of cookies and your choices regarding tracking technologies.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media pages)
• Advertising partners and analytics providers
• Delivery service partners
• Payment processors and fraud detection services
• Public databases and data enrichment services

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes, as described below. We process your data only where we have a lawful basis for doing so, including performance of a contract, compliance with legal obligations, your consent, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and carryout services
• Processing payments and managing refunds
• Creating and managing your customer account
• Providing customer support and resolving disputes
• Sending order confirmations, receipts, and delivery notifications

3.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and mobile ordering experience
• Understanding customer preferences to refine our menu offerings
• Conducting internal research and business intelligence functions
• Testing new features, promotions, and website designs
• Monitoring and improving the performance and reliability of our digital platforms
• Identifying and addressing technical issues or bugs

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (where you have opted in or where permitted by law)
• Personalizing marketing messages based on your order history and preferences
• Displaying targeted advertisements on our website and on third-party platforms
• Running loyalty programs, contests, and promotional campaigns
• Sending SMS or push notifications about deals and updates (with your consent)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, texting STOP to any SMS number we use, or by contacting us at [email protected].

3.4 Security and Fraud Prevention

• Detecting, preventing, and responding to fraud, abuse, and security incidents
• Verifying identity and preventing unauthorized account access
• Monitoring transactions for suspicious activity
• Complying with payment industry security standards

3.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement and government authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our company, customers, and the public

4. Sharing of Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who perform functions on our behalf, including:

• Payment processors — to securely handle credit and debit card transactions
• Delivery service partners — to fulfill delivery orders to your location
• Cloud hosting providers — to store and manage our data and applications
• Email and SMS marketing platforms — to send promotional and transactional communications
• Analytics providers (such as Google Analytics) — to help us understand website traffic and user behavior
• Customer support software providers — to manage customer service interactions
• Advertising technology partners — to deliver targeted ads and measure campaign performance
• Fraud detection and cybersecurity services — to protect against unauthorized activity

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, financing, or other business transaction, your personal information may be transferred as part of the business assets involved. We will notify you via prominent notice on our website or by email prior to your information being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties where you have provided explicit consent for such sharing.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) protocols
• PCI-DSS compliance — our payment processing systems comply with Payment Card Industry Data Security Standards
• Access controls — we restrict access to personal information to authorized personnel only, on a need-to-know basis
• Password hashing — account passwords are stored using strong one-way cryptographic hashing algorithms
• Regular security assessments — we conduct periodic vulnerability scans and security audits of our systems
• Data minimization — we collect only the information necessary for the stated purposes
• Employee training — our staff receives regular training on data protection and security best practices
• Incident response procedures — we have documented procedures for responding to data security incidents

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know — You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Access — You have the right to request a copy of the specific pieces of personal information we hold about you, in a portable and readily usable format where technically feasible.
• Right to Deletion — You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as when the data is needed to complete a transaction or comply with a legal obligation).
• Right to Correction — You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing — You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may contact us using the details in Section 12.
• Right to Limit Use of Sensitive Personal Information — Where we collect sensitive personal information, you have the right to limit our use of such data to what is necessary to provide the requested service.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights. You will not receive a different quality of service or be charged different prices as a result of exercising your rights.

6.2 Rights Available to All Users

Regardless of your state of residence, we extend the following rights to all users of our platform:

• Right to Access — You may request a copy of the personal data we hold about you
• Right to Correction — You may request correction of inaccurate information in your account by logging into your account settings or contacting us
• Right to Deletion — You may request deletion of your personal data, subject to applicable legal exceptions
• Right to Data Portability — You may request your data in a machine-readable format
• Right to Withdraw Consent — Where we rely on your consent to process your data, you may withdraw that consent at any time
• Right to Opt-Out of Marketing — You may unsubscribe from marketing communications at any time

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: jetspizza-meal.digital

We will acknowledge your request within 10 business days and fulfill your request within 45 days of receipt. If we require additional time (up to 45 additional days), we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request by asking you to provide certain identifying information consistent with what we already have on file.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are described below:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify an individual may be retained indefinitely for statistical and analytical purposes.

8. Children's Privacy

Jet's Pizza does not direct its website or services to children under the age of 18. We do not knowingly solicit, collect, or maintain personal information from anyone under the age of 18. Our online ordering platform, account registration process, and marketing activities are all directed exclusively at adults.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover or are notified that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take swift action to remove the information and terminate any associated account.

If you are between the ages of 13 and 17, please do not use our website or provide any personal information to us without the direct supervision and consent of a parent or legal guardian.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies — Essential for the website to function correctly. They enable core functions such as security, network management, and accessibility. You cannot opt out of these cookies.
• Performance and Analytics Cookies — These cookies collect anonymized information about how visitors use our website, such as which pages are visited most often, helping us improve website performance.
• Functional Cookies — These cookies remember your preferences (such as your delivery address or language settings) to provide a more personalized experience.
• Marketing and Advertising Cookies — These cookies track your online activity to help deliver more relevant advertisements and measure the effectiveness of our marketing campaigns.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website, particularly the ability to place orders or maintain a shopping cart.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at jetspizza-meal.digital.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily processes personal data within the United States. However, because we use certain third-party service providers and technology partners that may operate globally, your personal data may be transferred to, stored in, or processed in countries outside of your country of residence.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection wherever it is processed. These steps may include:

• Ensuring our service providers are located in countries recognized as providing adequate data protection
• Implementing contractual safeguards with our international service providers
• Applying our internal data protection policies consistently across all operations
• Using standard contractual clauses or other legally recognized transfer mechanisms where applicable

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where data protection laws may differ from those in your jurisdiction. We will always handle your data in accordance with this Privacy Policy regardless of where it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and online services that are not operated by Jet's Pizza. These include links to our social media profiles, third-party delivery platforms, and other external resources. When you click on a third-party link, you will be directed to that third party's website or service.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit. This Privacy Policy does not apply to any third-party sites or services, and your interactions with those third parties are governed solely by their own privacy policies and terms of service.

12. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy-related inquiries promptly and thoroughly.

We aim to respond to all privacy-related requests and inquiries within 10 business days. For formal rights requests (such as access, deletion, or correction requests), please see the procedure outlined in Section 6.3 above.

13. Filing Complaints with Data Protection Authorities

If you are a California resident and believe that we have violated your privacy rights under the CCPA/CPRA, or if you have concerns about our data practices that we have been unable to resolve to your satisfaction, you have the right to file a complaint with the following authorities:

13.1 California Privacy Protection Agency (CPPA)

The California Privacy Protection Agency is the primary regulatory authority responsible for enforcing the CPRA. You may contact the CPPA as follows:

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

13.2 California Attorney General

The California Attorney General's office also has enforcement authority under the CCPA:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

13.3 Federal Trade Commission (FTC)

For consumer protection matters at the federal level, including unfair or deceptive practices, you may contact the Federal Trade Commission:

• Website: ftc.gov
• Complaint Portal: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns directly and efficiently.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or for any other reason we deem appropriate. When we make material changes to this policy, we will:

• Post the updated policy on our website at jetspizza-meal.digital
• Update the "Last Updated" date at the top of this page
• Where required by law or where we deem it appropriate, notify you by email or by displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should discontinue your use of our services and contact us to request deletion of your personal data.

15. Legal Basis for Processing (FTC Act Compliance)

In accordance with the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in or affecting commerce, we commit to processing your personal data only for legitimate business purposes and in a manner that is transparent, fair, and not misleading. Our data practices comply with FTC guidelines on consumer privacy, data security, and the handling of sensitive consumer information.

We process your personal information on one or more of the following lawful bases:

• Performance of a Contract — Processing is necessary to fulfill your food orders and deliver the services you have requested
• Legal Obligation — Processing is necessary to comply with applicable federal and state laws and regulations
• Legitimate Interests — Processing is necessary for our legitimate business interests, such as preventing fraud, improving our services, and conducting analytics, provided these interests are not overridden by your privacy rights
• Consent — Where required by law, we obtain your explicit consent before processing your data for specific purposes such as marketing communications